AI and automation for retail and distribution
We automate the handling of orders, documents and customer requests in retail and wholesale. AI plugs into 1C (a Russian ERP platform), your CRM and marketplaces, so you don't have to replace any systems.
Diagram: how AI processes an order from request to accounting system
Request or order
from email, chat or marketplace
AI reads the request
request type and product
Data from the document
delivery note, invoice, price list
Entry in 1C and CRM
no manual transfer
Task for an employee
with context ready
What we automate in retail and distribution
Customer requests and partner orders
An AI agent takes requests from chats, email and marketplaces and answers from your knowledge base. Complex cases go to a manager with the full context.
Delivery notes, invoices and reconciliations
We extract data from supplier delivery notes and invoices, match it to the order and pass it to 1C. Discrepancies go to a person for review.
Claims and returns
AI matches a claim to the order and documents and drafts a reply following your procedure. Employees still decide disputed cases.
Product cards
Product data from price lists and supplier documents is structured and goes into the card in 1C or on the marketplace with no manual transfer.
Search across procedures and terms
Employees find delivery terms, prices and client rules with a single query across documents and knowledge bases.
1C, CRM and marketplace integrations
We build AI into 1C, your CRM and marketplace systems through APIs. Data stays in sync between them with no manual transfer.
What we implement
AI agents and assistants
AI agents take requests from employees and customers, answer from your company's knowledge base, perform routine operations in your systems and pass to a person whatever needs their decision.
from $2,400 · prototype from 3 weeks
AI document processing
We extract, check, match and structure data from contracts, invoices, requests and acts, and pass the result to your accounting and work systems. Disputed cases go to a person for review.
from $2,100 · prototype from 3 weeks
1C, CRM and API integrations
We build AI into 1C (a Russian ERP platform), CRM, ERP and internal systems through APIs, without replacing the systems that already work.
from $3,600 · prototype from 4 weeks
Enterprise knowledge search
Employees find answers in documents, knowledge bases and internal systems with a single query. Each person sees only what they are allowed to see.
from $2,300 · prototype from 3 weeks
How we approach the work
Discovery
We look at how orders, requests and document flow work today and pick the area for the first solution.
Design
We define the architecture, the integration points with 1C and your CRM, and which steps stay with employees.
Development and testing
We build the solution around your process and test it on real orders and documents, including non-standard cases.
Rollout and support
We connect it to your working systems, set up monitoring and stay in touch as agreed in the contract.
When it makes sense to bring in AI
- You get more customer requests or partner orders than your employees can process by hand.
- Data from delivery notes, invoices and price lists is moved into 1C and your CRM by hand, and transfer errors happen regularly.
- Several systems, such as 1C, your CRM and marketplaces, work separately, and data is not synced between them.
- Procedures, supplier terms and instructions are scattered across different places, and employees spend time searching.
Not every task needs AI: sometimes ordinary automation or an off-the-shelf product is enough. We find this out during discovery.
Case study
Built for a major roofing manufacturer
Portal and online store
Website, a store on a live catalog, a staff panel and an AI consultant with voice
The catalog was moved from the old website into the company's own database. Staff publish content themselves. Customers get an answer by text or voice and see matching products. Managers learn about a request in Telegram.
View case study
Frequently asked questions
Didn't find an answer?
Write to us — we'll look at your situation
Does AI make sense for a retailer with a small product range?
It depends on the process. If you have few requests and documents, the benefit may be smaller than the cost. During discovery we will tell you plainly whether there is work for AI here.
Can you connect AI to our 1C without replacing the system?
Yes. We build AI into 1C, your CRM and other systems you already use through APIs. You don't need to replace anything.
How does AI work with price lists and delivery notes from different suppliers?
We extract data from documents in different formats, match it to the order and pass it to your accounting system. Discrepancies go to a person for review.
What if our product range and price lists change often?
We adapt the solution as your process changes. Updates and new integrations are part of improvement after launch.
Where does customer and order data go?
The solution is deployed inside your infrastructure or an agreed cloud. Access is separated by role, and the requirements of Federal Law No. 152-FZ (the Russian personal data law) are built in at the design stage.
Tell us what you do by hand today
or write to us directly