AI for service companies: customer service automation
We build AI assistants and automation into your support team, dispatch and back office, without replacing the systems that already work.
How a request goes from submission to a closed task with AI
Request arrives
from email, chat or phone
AI classifies
identifies the request type
AI finds the answer
in the knowledge base and CRM
Data goes to CRM
no manual transfer
Complex cases go to a person
with the context ready
What AI handles in a service company
Requests from multiple channels
Requests from email, messengers and calls go into one system. An AI agent routes them and passes them to the responsible employee.
Knowledge base for employees
Employees get an answer from policies and instructions with a single query, instead of searching through folders and systems.
Contracts and acts
AI extracts and matches data from contracts, acts and invoices and passes it to your accounting system. Disputed cases go to a person for review.
Routine operations in CRM and 1C
An AI assistant performs repetitive operations in your working systems: it creates records, updates statuses and prepares standard documents.
Control of deadlines and quality
AI analyzes how requests and operations are progressing and flags deviations from deadlines and policies, so you can fix them before a client complains.
CRM and accounting integrations
We build AI into your CRM, 1C (a Russian ERP platform) and other systems through APIs. Data between channels and accounting stays in sync without manual transfer.
What we implement
AI agents and assistants
AI agents take requests from employees and customers, answer from your company's knowledge base, perform routine operations in your systems and pass to a person whatever needs their decision.
from $2,400 · prototype from 3 weeks
Enterprise knowledge search
Employees find answers in documents, knowledge bases and internal systems with a single query. Each person sees only what they are allowed to see.
from $2,300 · prototype from 3 weeks
1C, CRM and API integrations
We build AI into 1C (a Russian ERP platform), CRM, ERP and internal systems through APIs, without replacing the systems that already work.
from $3,600 · prototype from 4 weeks
AI document processing
We extract, check, match and structure data from contracts, invoices, requests and acts, and pass the result to your accounting and work systems. Disputed cases go to a person for review.
from $2,100 · prototype from 3 weeks
How the project works
Discovery
We look at how requests and documents are handled now, where time is lost and whether you have the data for the task.
Design
We define the architecture, the integration points with CRM and 1C, and what AI does and what stays with people.
Development and testing
We build the solution around your process and test it on real requests and documents, including rare cases.
Rollout and support
We connect the solution to your production systems, set up monitoring and stay in touch after launch.
When it makes sense to add AI
- You get a lot of requests, and the scenarios repeat again and again.
- Employees spend time looking for answers across different systems.
- Data from requests and documents is moved into CRM or 1C by hand.
- Several systems run separately, and information is not synchronized between them.
Not every task needs AI: sometimes ordinary automation or an off-the-shelf product is enough. We find this out during discovery.
Frequently asked questions
Didn't find an answer?
Write to us — we'll look at your situation
How much does AI implementation cost for a service company?
We give the price after discovery. It depends on the scope of the processes and the complexity of integrations with your systems.
How long does a project take?
The timeline depends on the process and the state of your systems. We give it after discovery. For guidance on each stage, see the section "From task to launch".
Can you connect AI to our CRM and 1C?
Yes. We build AI into CRM, 1C, ERP and internal systems through APIs, without replacing the systems that already work.
What happens to clients' personal data?
We design the architecture to meet the requirements of Federal Law No. 152-FZ (the Russian personal data law). Some tasks are solved on anonymized data, and the solution can be deployed inside your own infrastructure.
What if the solution can't handle a complex request?
AI passes complex cases to a person with the context ready. The request isn't lost. It goes to the right employee.
Tell us what you do by hand today
or write to us directly